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Apprehensive

Posted By Hec1966

"Apprehensive"

About: Inverclyde Royal Hospital / Dermatology

(as the patient),

I visited the clinic recently after an urgent referal from my GP. What a terrible experience!

The staff member I saw was unfriendly and rude and did nothing to make me feel better in a stressful situation. I was given no opportunity to ask any questions and was spoken over when I tried to explain I was nervous.

I unfortunately have to go back for the mole to be removed in three days and although very grateful for the quick action being taken I am very apprehensive about this individual.

On leaving the department I burst in to tears.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 04/11/2015 at 16:09
Published on Care Opinion at 17:04

Dear Hec1966,

I am so sorry that this was your experience on your recent visit to the Dermatology Department and it is absolutely not how we would expect any patient to feel after coming into contact with any of our staff. I will highlight this to the Lead Nurse for this service with the view to sharing with all staff to reflect on the attitudes and behaviours expected.

I understand if you feel apprehensive about the visit coming up, and although I would hope that this is a one-off, I would encourage you to speak to the nurse in charge at the time of your next visit if you feel nothing has improved. While I know it can be difficult to do so, we would encourage all of our patients to raise any concerns they have with the nurse in charge at the time, so that hopefully a resolution can be found immediately. Otherwise, please feel free to contact me directly if there is anything else that you would like to share - my email address is lorna,gray@ggc.scot.nhs.uk.

I'm glad that you are being seen so quickly, and hope that all goes well at this appointment.

Best Wishes,

Lorna

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