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Gynaecology long wait

Story from nhs.uk

"Gynaecology long wait"

About: Heartlands Hospital

I was seen by a Gynaecologist on 19th May 2015 as an outpatient and was told I needed an ultrasound scan, still awaiting scan after 6 months wait! Still no news! I telephoned Secretary and they said they hadn't booked it and they would ask the Consultant to book it! That call was in August! Still waiting! In pain but still waiting!

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 03/11/2015 at 13:23
Published on Care Opinion at 16:12

Dear Anonymous

Thank you for posting your comments about your experience at Heartlands Hospital.

I am sorry to read that there has been a delay in arranging further investigations following your initial consultation.

I would like to look into this matter further but would need some information from you.

Can I please ask you to contact me on 0121 424 0808 or by email:

marie.helebert@heartofengland.nhs.uk

I hope this is acceptable and I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Heartlands Hospital 8 years ago
Heartlands Hospital

Submitted on 04/11/2015 at 09:59
Published on nhs.uk on 05/11/2015 at 01:31

Dear Anonymous

Thank you for posting your comments about your experience at Heartlands Hospital.

I am sorry to read that there has been a delay in arranging further investigations following your initial consultation.

I would like to look into this matter further but would need some information from you.

Can I please ask you to contact me on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I hope this is acceptable and I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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