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Staff brilliant ward sister appalling

Story from nhs.uk

"Staff brilliant ward sister appalling"

About: Darlington Memorial Hospital

I was admitted to ward 31 for one night which was enough, the staff over night were exceptional running around very busy never stopping but always chatty nothing was a bother. Until early morning when the ward sister came on duty they were utterly appalling, shouting at the poor staff it was disgraceful and totally humiliating for them poor nurses who had worked so hard over night and the ward sister treated them like dirt on their shoe no respect at all for their staff it's no wonder the NHS is short staffed if that's how the sisters talk to their staff.

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Responses

Response from Darlington Memorial Hospital 8 years ago
Darlington Memorial Hospital

Submitted on 03/11/2015 at 13:13
Published on nhs.uk on 04/11/2015 at 01:31

Dear Angela

Thank you for providing feedback on your recent admission to Ward 31 at Darlington Memorial Hospital.

I am very pleased to hear that in part you had a positive experience.

Your comment has been reveiwed by the Ward Sister from Ward 31 and she has asked that we pass on her apologies for your experience but also to let you know this was a Sister from a neighbouring ward and not the Sister from Ward 31.

She would also like you to know this has been logged as an incident on our Safeguard system.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and the Sister on Ward 31 is grateful for your comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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