"Brief hospital stay, 26-27 October 2015"

About: University Hospital Of North Durham

I was admitted as an emergency on Tuesday, 26 October, as I was suffering from chest pains. My progress at A&E was with a whole variety of tests conducted; and it was decided to keep me in overnight in order to continue monitoring my position, though it was some hours before I left the acute monitoring area of A&E for Ward 3 (bed 17).

The tests were repeated more than once during the night. As I had developed a urinary tract infection - a doctor explained to me took the opportunity during the night to explain what was meant by atrial fibrillation. This anticipated a visit by the Consultant later in the day. They explained that to reduce the chances of clotting my blood should be thinned - and that there was more than one way of doing this. I said I was not impressed by some of the things I had heard about warfarin, and said that they proposed putting me Ib..., and they pointed out to me its advantages. I expressed myself willing to follow their advice

Then after some more monitoring, during which the heart slow down a little, I was released home about 5 pm.,

I wish to say that I consider that I received excellent treatment, also that I was kept fully informed about what was happening or proposed, and I was continually afforded the opportunity to ask questions.

I wish to add that I was impressed by the attitude of the staff. Though they were run off their feet they always cheerful -and nothing was too trouble. Offering microwave a meal for me when

I was still in A&Ewas surely an extra!

Finally, whilst I would prefer not being a patient again, at least I know something about the complex organisation called a hospital.

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Response from University Hospital Of North Durham

Dear Mr Crosby

Thank you for providing feedback on your recent experience of the A&E Department and Ward 3 at the University Hospital North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received from both areas and I know the staff will be encouraged by your kind comments.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron and the Service Managers to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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