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PALS / ENT make false promises

Story from nhs.uk

"PALS / ENT make false promises"

About: Norfolk & Norwich University Hospital

10 workng days since ENT told me they would locate my husband's file, discuss it with a doctor and get back to me within a couple of days - never heard from them to date.

10 working days since PALS told me they would liase with ENT and get back to me within a couple of days - never heard from them to date.

10 working days since the CEO advised they would look into it > passed it to complaints - still waiting.

9 weeks since ENT told my husband that they would refer him for a gastroscopy.

2 weeks since my husband was told ENT never did refer him afterall.

So here we go again, thr ball has had to start rollng all over again with GP.

ENT a waste of time and ignored by PALS.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 8 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 03/11/2015 at 15:23
Published on Care Opinion at 16:16

We are sorry that we have not been as responsive to your requests as we should have been. I understand from colleagues in the PALS service that we have been in contact with your husband and have resolved some of the issues. If this is not the case, or you need further help, please contact PALS again at: pals@nnuh.nhs.uk

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