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"pre assessment"

About: Peterborough City Hospital

I went for my pre assessment for my operation today, I was very disappointed in the service I received today. I suffer from white coat and have bad panic attacks when blood pressure is taken by an arm machine. I didn't receive any help to calm me down and was basically told to get over it. Then because my blood pressure was high due to this I told the nurse before hand that I suffer from this condition and could a manual one be carried out and I got told no. Then I got told that my operation could be cancelled because of this. I was meant to get tested for MRSA as everyone does but this was never carried out. I found the staff very unprofessional and no support given.

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 8 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust
Submitted on 02/12/2015 at 09:52
Published on Care Opinion at 12:55


I am so sorry that you had such a bad experience in pre-assessment. I will ensure your comments are shared with the Manager of that department. If you wish to discuss your concerns in any more detail please do not hesitate to contact our Patient Advice and Liaison Service on 01733 673405 who will be happy to listen to you and help you.

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Response from Peterborough City Hospital 8 years ago
Peterborough City Hospital
Submitted on 02/12/2015 at 09:53
Published on nhs.uk on 03/12/2015 at 01:32


I am so sorry that you had such a bad experience in pre-assessment. I will ensure your comments are shared with the Manager of that department. If you wish to discuss your concerns in any more detail please do not hesitate to contact our Patient Advice and Liaison Service on 01733 673405 who will be happy to listen to you and help you.

Lesley Crosby

Deputy Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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