"waiting time"

About: Sussex Eye Hospital

I have now been waiting more than ten months for a minor eye operation. Despite several visits and a number of letters, i am still waiting for some kind of treatment. I have been told that i would have to wait 3 months, after 4 months with no contact from the hospital i visited again, this time to be told i would have to wait until second eye needed operation so that both could be done together, in June i was told surgeon was retiring so would have to wait until August or September. In August i was told Surgeon was on holiday and on their return, would be contacted. It is now the middle of October and i am still waiting. Is this what you call providing care? I wrote almost two weeks ago, so far have been ignored. What, if anything are you going to do about my eyes?

Yours, R.P.Hale

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Response from Sussex Eye Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful