"Ward 6 University Hospital Durham"

About: University Hospital Of North Durham / Respiratory medicine

(as a relative),

I completely agree with the points made by the previous reviewer. I found the majority of staff (not all admittedly) to be abrupt and unhelpful. I also had the feeling that there was very little interest in or empathy for end of life care. It was an horrendous experience for both me and my mother.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your experience of Ward 6 at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with your experience and also your mother's on this occasion and we will make sure your feedback is passed to the Ward Sister and Consultant.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774