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Disgrace

Story from nhs.uk

"Disgrace"

About: Lynfield Mount Hospital

My girlfriend has been in that place ten weeks ,they have build her hopes up with false promises and lies been very badly let down by this place when she does have a day leave they mess about with her medication hardly ever answer the phone they don't even have a clue what to do with her, she is a breaking point now with the way she has been let down it is heartbreaking to watch ,I will never understand how anybody can be messed around by so many doctors and nurses without any kind of explanation

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Responses

Response from Lynfield Mount Hospital 8 years ago
Lynfield Mount Hospital

Submitted on 30/10/2015 at 13:25
Published on nhs.uk on 31/10/2015 at 01:31

We are sorry to hear about the experience you and your girlfriend have encountered.

We are concerned about this and would like to invite you to contact our Patient Advice and Complaints Department on 01274 251440 or e-mail advice.complaints@bdct.nhs.uk so we can discuss your concerns in person and allow us to address the issues raised.

Thank you for taking the time to comment on our services.

Richard Carroll, Service Manager, Acute Care Services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Bradford District Care Foundation Trust 8 years ago
Bradford District Care Foundation Trust

Submitted on 30/10/2015 at 13:31
Published on Care Opinion at 15:48

We are sorry to hear about the experience you and your girlfriend have encountered.

We are concerned about this and would like to invite you to contact our Patient Advice and Complaints Department on 01274 251440 or e-mail advice.complaints@bdct.nhs.uk so we can discuss your concerns in person and allow us to address the issues raised.

Thanks you for taking the time to comment on our services.

Richard Carroll, Service Manager, Acute Care Services.

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