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A very satisfied day patient

Story from nhs.uk

"A very satisfied day patient"

About: Wansbeck Hospital

Unexpectedly, my day patient visit yesterday was pleasant, stress free and very well executed by the kind and considerate staff of Ward 15 and the Oncology Department.

Had I had the foresight of how pleasant and comfortable my experience was, I would have done something about my condition much earlier.

A lot of negative-minded people bang on about how bad the NHS is and even take action against them on an on-going basis. I can only compliment what in my opinion is one of the greatest institutions in the World.

I have only one slight negative in that I was about 20 minutes late in going to the surgical suite. Apart from that everything else was excellent.

Thank you all - from receptionist to consultant surgeon - you are heroes !.

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Responses

Response from Wansbeck Hospital 8 years ago
Wansbeck Hospital

Submitted on 02/11/2015 at 17:13
Published on nhs.uk on 03/11/2015 at 01:30

Dear anonymous

What lovely comments, thank you so much for letting us know of your recent visit to Wansbeck. We take great care to ensure that our patients have as pleasant an experience as possible, as people are often understandably anxious when they need to come in for treatment. I’m so pleased that you were put at ease and experienced such good care during your treatment. It is particularly heartwarming that you mention all the staff that you came across – we’re very proud of them all. I’ll make sure that they receive your comments, they’ll be grateful to receive them.

With best wishes

Claire Riley

Director of communications and corporate affairs

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