"sent for by neurology with 4 hours notice"

About: Royal Stoke University Hospital

2.pm i got a phone call to attend neurology at 6,45pm, out of the blue knew nothing about an appointment as I have one pending for warrington Hospital, Todays was at stoke royal Hospital,my friend keith drove from manchester 44 miles to take me, add 11 miles to stoke one way. we arrived on time, no record of an appointment, confused reception - 20minutes chasing neurology, told to go to ward 231, porter sent for, another 20 mins, taken to ward 231, staff know nothing about it send me wait in a corner to see the neurologist told they will be with me soon - 1 hr passes nothing then were told they had gone home. - one wasted journey, £50 fuel, £3 parking, 55 mile each way journey - left not even knowing why sent for

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from University Hospitals of North Midlands

Dear "J M Barfoot"

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes