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My daughter's appointment at the ENT clinic

Posted By Weepg

"My daughter's appointment at the ENT clinic"

About: Crosshouse Hospital / Ear, Nose & Throat

(as a parent/guardian),

My daughter had an appointment at the ENT clinic today at Croshhouse hospital.

I would just like to say that the male doctor we seen was wonderful. He was extremely friendly and listened to everything that I had to say. There was no rushing the appointment and alternative treatment options were discussed.

I really feel that these people do a wonderful job and their great work is very rarely appreciated.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/10/2015 at 16:58
Published on Care Opinion at 17:00

picture of Eunice Goodwin

Dear Weepg,

That is good to hear, you have put a smile on my face on this wet day. I am sure you will make the ENT team happy too when I pass this on. Thank you for taking the time to let us know.

Best wishes,

Eunice

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