"20 week scan"

About: Birmingham Women's Hospital

Yesterday 24th october i had my 20 week baby scan at your hospital, i am a first time mom and as you can imagine was quite anxious that everything was ok with my baby.

The sonographer was so ignorant they didnt explain anything to me, spoke quite quiet and sounded like they were talking more to themselves than me. At one point they said theres a foot and when i said oh where they said bottom left, they were checking all the organs but didnt show me anything they just muttered, 4 heart chambers, 2 kidneys and so on so quick aswell, i already new the sex of my baby from a previous gender scan but i just said can you confirm, and they just went yeah looks like a girl really abrupt.

We asked how big roughly the baby was and they said again we dont check, mesurements will be in your notes check there. No eye contact at all and we didn't see them smile once.

I feel like i want another scan just to have things shown to me and explains. I was very dissatified with the service they gave.

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Response from Birmingham Women's Hospital

Thank you for your feedback, I am so sorry your experience of our service fell short of the standards that we expect, and consequently what should have been both an enjoyable and reassuring event for you has left you feeling disappointed.

This is certainly not what we want our patients or parents to experience, and we too, are disappointed to learn you did not experience the excellent communication and care we strive to have, which are part of our Trust Values. These values underpin the behaviour of our staff. This is being reinforced by new service improvement training rolling out to many of our staff. Clearly on this occasion the standards fell short of what is expected and we apologise. The comments made in your feedback will be taken to the next staff meeting for sonographers so that we can take lessons from this event and endeavour to continuously improve. We want every contact with us to be the best we can do under any circumstances. Thank you again for taking time to share your experience with us.

If you'd like further information about this issue or if you would like to know more about any of our service improvement initiatives, please get in touch with the Patient Experience Team on 0121 607 4749. Sincerely, Amy Maclean, Head of Patient Experience

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