"Emergency Assessment Centre"

My mother has been in the assessment centre for two days, she has complex medical needs that we have informed the hospital about. Despite this the necessary care has not been carried out, the sister stated they were busy and short staffed and they will try to get round to it.They have limited medication so we have had to bring our own. The communication between staff appears lacking and the attitude of the person in charge that I dealt with on the ward was below the standard you would expect. I offered to get specialist advice and notes to help understand the condition but this was refused. Worrying leaving a family member there alone who is dependant on others for their wellbeing. You can build a new hospital but you can't change the culture....