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A & E First Class

Story from nhs.uk

"A & E First Class"

About: Darlington Memorial Hospital

My father was taken by Ambulance to A&E after taking a fall and despite him being alcoholic dependent, staff treated him with the upmost of dignity and respect. I am so grateful that the doctors and nursing team did an excellent job and arranged a precautionary CT scan, this proved to be so important after finding a bleed on the brain. The team acted with great pace and urgency and he was transferred to James Cook and was operated on within a few hours, giving him the best chance.

I would express my thanks to all staff for what is a very difficult job and yesterday was so busy you had to be there to believe it, our NHS is not perfect but its still the best in the world

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Responses

Response from Darlington Memorial Hospital 8 years ago
Darlington Memorial Hospital

Submitted on 27/10/2015 at 10:02
Published on nhs.uk on 28/10/2015 at 01:31

Dear Mr Hubbard

Thank you for providing feedback on your father's recent experience of A&E at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care he received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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