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Horrible treatment by orthopeadic surgeon

Story from nhs.uk

"Horrible treatment by orthopeadic surgeon"

My visit to this dilapidated building culminated in 1.5 hour wait for a consultation with an orthopaedic surgeon. With 4 other people.

When they eventually turned up at 7pm they gave no apology and called to see another man, who came much later than me.

The nurse explained that there has been a double booking.

The reason why I was stood up was not given.

My protests were ignored.

Adding insult to injury. I could not believe that this was happening in a private hospital.

Very unprofessional behaviour.

Needless to say that I will never want to see that person and this hospital in my life.

Avoid this horrible place with horrible "professionals"

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Responses

Response from London Bridge Hospital 7 years ago
London Bridge Hospital

Submitted on 10/05/2016 at 13:00
Published on nhs.uk on 11/05/2016 at 02:30

I have noticed that you have expressed dissatisfaction with your experience at The London Bridge Hospital.

All feedback on all our services is treated seriously and therefore I would like to have more details as It is difficult to investigate your concern(s) as these are anonymised comments.

I would be happy to further investigate your concern(s) if you would like to contact me on the following email address: Diane.Halliley@hcahealthcare.co.uk to take your concerns further.

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