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Excellent hosputal

Story from nhs.uk

"Excellent hosputal"

About: Good Hope Hospital

I have nothing but praise for this hospital, my mum has just been discharged from ward where she received excellent care, she was admitted a week ago via ED very poorly, the ED staff were fantastic as were the staff on ward 18, but ward 10...... I can not fault you, your care and attention was second to non, you are an amazing team of people from the Drs nurses non medical staff etc. Be proud everyone you are all fantastic,

Thankyou from the bottom of my heart for the care you all gave my mum.

She is well on the mend and is now recuperating at home. Thank you.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 03/11/2015 at 09:27
Published on Care Opinion at 16:11

Dear Jayne

thank you for your lovely comments regarding your Mum's recent stay at Good Hope Hospital.

I am so pleased to read that you were happy with the care she received and I am delighted to forward your feedback on to Angela Birmingham, Matron for Emergency Services at Good Hope Hospital, Dr Ola Erinfolami, Clinical Director for Emergency Services, Neil Mallett, Matron for Ward 18 and to Debbie Williams, Matron for Ward 10 who will be thrilled to communicate your kind comments to all of their teams, who work very hard to provide great care to our patients.

I hope this is acceptable and once again thank you for taking the time to post your comments, patient and family feedback is extremely important to us.

My best wishes to your Mum for her continued recovery.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Good Hope Hospital 8 years ago
Good Hope Hospital

Submitted on 04/11/2015 at 10:29
Published on nhs.uk on 05/11/2015 at 01:31

Dear Jayne thank you for your lovely comments regarding your Mum's recent stay at Good Hope Hospital.

I am so pleased to read that you were happy with the care she received and I am delighted to forward your feedback on to Angela Birmingham, Matron for Emergency Services at Good Hope Hospital, Dr Ola Erinfolami, Clinical Director for Emergency Services, Neil Mallett, Matron for Ward 18 and to Debbie Williams, Matron for Ward 10 who will be thrilled to communicate your kind comments to all of their teams, who work very hard to provide great care to our patients.

I hope this is acceptable and once again thank you for taking the time to post your comments, patient and family feedback is extremely important to us.

My best wishes to your Mum for her continued recovery.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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