"Out patient visit"
About: Stoke Mandeville Hospital Stoke Mandeville Hospital Aylesbury HP21 8AL
Posted by D**********n
I had to attend an appointment on 20/10/15 at 16.20 for which I arrived 20 mins early to find a long line at the out patient check in, but no problem cheerful staff were doing a grand job and I was soon directed were to go. When I arrived at the appropriate dept. again cheerful friendly staff greeted me and informed me they were running 30mins behind ( not a problem ) the time is now 16.10. At 16.35 ( 0nly 15mins behind) I am called for my appointment . The doctor explained their diagnosis and answered my questions clearly and was very helpful and I was out by 16.45 having had a good experience
My only complaint was I tried to ring on 19th to get some information about the visit but was unable to get through due to the phone queue .
( if ringing to cancel an appointment I would have given up and been a no show! )
Thank you to all staff