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Disgusted!

Story from nhs.uk

"Disgusted!"

About: The Royal Liverpool University Hospital

I am absolutely disgusted at the state of the room that myself and my sister where put in at the A&E I am really considering getting in touch with cqc as I have images of how dirty the room was!

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Responses

Response from The Royal Liverpool University Hospital 8 years ago
The Royal Liverpool University Hospital

Submitted on 21/10/2015 at 14:53
Published on nhs.uk on 24/10/2015 at 02:32

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Emergency Department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265

Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust 8 years ago
Royal Liverpool and Broadgreen University Hospitals NHS Trust

Submitted on 21/10/2015 at 17:17
Published on Care Opinion at 18:13

Thank you for your comment. We are really concerned about this and want to investigate. Can you please get in touch with us so we can look into this? We need a few more details from you. You can contact our PALS team on PALS@rlbuht.nhs.uk or on 0151 706 4903/2265. Thank you for bringing this to our attention.

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