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Great hospital, but hard to get in touch with

Story from nhs.uk

"Great hospital, but hard to get in touch with"

About: Birmingham Dental Hospital

The hospital itself is great, have had my initial surgery assessment and aside from being a little delayed (which is to be expected of a healthcare provider servicing a large population) actually getting in touch with anyone in the oral surgery department has been a nightmare.

I've tried to call the reception desk over 30 times over the space of 3 days and it hasn't been answered. I've tried going through the main switchboard but I'm assuming that they just keep putting me through to the same number. Quite frustrating as I need to rearrange an appointment.

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Responses

Response from Birmingham Dental Hospital 8 years ago
Birmingham Dental Hospital

Submitted on 20/10/2015 at 09:27
Published on nhs.uk on 21/10/2015 at 02:31

I am sorry you have been unable to get through to the Oral Surgery Department of Birmingham Dental Hospital.

Please do contact general manager Anne Smith by email anne.smith@bhamcommunity.nhs.uk or by phoning 0121 466 5319; who will be happy to facilitate this for you.

If for any reason you are unable to reach Anne Smith, please do contact me, Alison Last, by email alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128

Kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare Trust

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