"urology dept does not inform patients when appt..."

About: East Surrey Hospital

my husband has been twice for appt at urology both times he walked out due to appt running late when he was told he would be first appt nobody came out and said if they were running late he suffers with lupus so did not feel very well anyway i think that lack of care is not very visible and so i have informed his doctor off this

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Response from Fiona Allsop, Chief Nurse, Surrey and Sussex Healthcare NHS Trust

Dear Anonymus

Thank you for letting us know of your husband's experience at the urology clinic. I am sorry that we did not communicate with him better and that he was not seen. I apologise for the frustration and discomfort this caused. I will forward your feedback to the urology team. Please let either me or the PALS team know if we can be of further assitance

Kind regards



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