"no communication"

Again failed to tell me my sister in hospital ,what is wrong with the communication in this place ???? Or doesn't it matter that I would travel all the way to find my sister not there ??? How would you like it done to you ask your self that question ???

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Response from Brooklands Hospital

Thank you for your comment. We are sorry you have not received the response you might have expected from our service. We do have procedures in place to notify next of kin should the circumstances of any patient require family to be informed.

If you are not happy about the care provided in this instance, please contact our PALS service, who will be glad to help provide further information for you.

To contact PALS, write to:

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane



Telephone: 0800 212 445 (Freephone) 024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful