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Hospital Feedback.

Story from nhs.uk

"Hospital Feedback."

About: Loughborough Hospital

Took my wife to be seen on a Saturday evening.

we are unable to get appointments at our local GP due to our jobs (teacher). So we went here.

the doctor basically dismissed my wife and told her she is fine. When it's obvious she is not fine.

The doctor said we need to see our own GP for any tests.... so if she was fine why does she need to see our GP for tests?? when informed that we can't due to opening hours they just blanked and said she was fine.

absolutely useless doctor.

called 111 and made a complaint, was then reassessd over the phone and an appointment made urgently at leicester royal instead within the hour.

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Responses

Response from Loughborough Hospital 8 years ago
Loughborough Hospital

Submitted on 29/10/2015 at 11:20
Published on nhs.uk on 30/10/2015 at 01:31

We are very sorry that you had a poor experience at the Urgent Care Centre.

I have forwarded the details of your concern to the organisation in charge of the Urgent Care Centre at Loughborough, the West Leicestershire Clinical Commissioning Group. If you would like to know how they are acting on your concerns please contact them at http://www.westleicestershireccg.nhs.uk/contactus or via telephone on 01509 567700.

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