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A complete mess!

Story from nhs.uk

"A complete mess!"

About: Eastbourne District General Hospital

Too long a story to write a proper review, so a synopsis- fast-tracked 16 months ago, still have not seen a consistent consultant. Appointments are all over the place, I have lost two due to Eastbourne's complete incompetence.

I have been lied to, treated very badly,humiliated.

I have another appointment next week with my 6th consultant lets hope he is the right person this time and does not just palm me off to someone else. I would like to say that this next consultant according to my last consultants secretary does not work here - so i'm losing faith.

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Responses

Response from Eastbourne District General Hospital 8 years ago
Eastbourne District General Hospital

Submitted on 20/10/2015 at 11:02
Published on nhs.uk on 21/10/2015 at 02:31

We are concerned to hear about your poor experience of Gynaecology services and overall appointments organisation at Eastbourne DGH.

As a Trust, we are committed to providing high quality care, however we recognise that this is not what you describe in your own personal experience.

We are keen to look into your concerns in more detail, and to enable us to do this, we would like an opportunity to have further discussions with you.

If you are willing to do this, please contact our Patient Advice & Liaison Service (PALS). They may be able to help address your queries and concerns by liasing with Trust staff on your behalf.

PALS can be contacted on 01323 435886 or by email at: esh-tr.PALSE@nhs.net.

In the meantime, please be assured that we take your posting seriously and have shared it with key staff.

We apologise for the fact that your experience has been poor and we hope that you feel able to make contact with PALS.

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