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Rude and indifferent staff in accident and...

Story from nhs.uk

"Rude and indifferent staff in accident and..."

About: Royal Bolton Hospital

Having attended A&E with my poorly father I expected some degree of concern, the first members of staff involved in his care appeared friendly and helpful. After which things went downhill....

The doctor I have to say was good.... The nursing staff made no attempt in 4 hours to come into a cubicle to see how he was....

I don't want to make this a long review because there will be an nhs England complaint / CQC but I'm shocked by nursing care in this unit.

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Responses

Response from Royal Bolton Hospital 8 years ago
Royal Bolton Hospital

Submitted on 15/10/2015 at 12:51
Published on nhs.uk on 18/10/2015 at 02:33

We're very sorry to hear this. Your comments have been passed on to senior staff and the unit, however it is difficult to look into what happened without further detail. We would appreciate it if you would please contact our Patient Advice and Liaison Office to discuss on 01204 390193.

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