"Lack of compassion"

I have suffered with my mental health for many years but have been under a community team since 2009 after my first time in hospital. I recently struggled with hallucinations and phoned the county crisis team in the middle of the night for support as I was shook up and frightened. They told me to phone my cpn the next day and ask for medication so the following day I done so. I phoned Manor Road in Carlton. My cpn was not at work and her colleagues told the receptionist that the only way to get medication was through her. Then I phoned the crisis team back but they said "No" too as I am not under their team at the moment. So the day passed and I was left without any medication. The following day when my cpn was back at Manor Road, I phoned again and to be perfectly honest it was a hassle to arrange getting anything done. I just feel like an inconvenience and I think there is sometimes a lack of compassion in community teams when people are struggling with their mental health. I wouldn't phone if I didn't need to so please, in future, take me more seriously and cut me some slack.