"Staff made my stay much easier to cope with"

About: Sandwell General Hospital / General surgery West Midlands Ambulance Service NHS Foundation Trust

(as the patient),

From the time I had contact with 111/ambulance crew/A&E/lyndon2 and priory 3, I can only say that I was treated with care and respect.

Not being a big lover of anything medical at all, I have to say that the staff made it that much easier to cope with. They were compassionate, shared my humor and tried to make me comfortable as quick as possible. It is always the bad reports that you tend to hear and felt I must share the fact that my stay there was not a bad experience.

Of course you see staff that do their job well and others that go the extra mile for their patients. Unfortunately you still notice staff whose attitude and helpfulness could improve. I personally had great staff throughout my 6 day stay.

My advice to young doctors male and female would be lose the heels on the night shift.....

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Molly14

Firstly, I hope that you are making a good recovery, and I thank you for your feedback.

Where possible we like to share patient feedback with our staff, if you would like us to share your comments with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366.

kindest regards


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Response from Sandwell General Hospital

Hello Molly, thank you for telling us about the great care that you received at Sandwell hospital in A&E and on our Lyndon 2 and Priory 3 wards. I am pleased that you were treated with care and respect and that you saw staff going the extra mile for their patients. I will pass on your comments to the teams. Thank you and I wish you well. Toby Lewis, Chief Executive.

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