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Care Opinion

Postponed appointments cause worry

Posted By danimac

"Postponed appointments cause worry"

About: University Hospital Ayr / Medical Oncology

(as the patient),

I had a lobectomy last October and was to be x-rayed in early November. This has now been put back till early December. It is a very bad time for people not knowing the cancer may return and that x-ray is vital to ease that worry and that appointments should not be changed just to suit staff who should really make sure these patients are seen as to ease their worry.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/10/2015 at 10:40
Published on Care Opinion at 16:41

picture of Eunice Goodwin

Dear danimac,

I really do appreciate how distressing a time it is and the waiting for reassurance must seem like a millennium. Without more information I can only surmise why your appointment has been changed. By knowing how the x-ray department works, I suspect it may be a follow-up appointment that has been changed and as the x-ray is likely to be part of the follow-up that needed to be changed too. In the meantime, as always, if you have anything that concerns you about your health, do check it out with your GP. You could contact your consultant’s secretary to ask about it. I hope the time flies despite your understandable concern and your follow-up goes well.,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/10/2015 at 17:46
Published on Care Opinion on 21/10/2015 at 09:18

picture of Eunice Goodwin

Dear danimac,

As always, I have passed your post to the management of the service and they would like to look into this to see if there is anything they can do to help. If you would like us to do so, please contact me on 01563 86222 or 01563 826222 email me at eunice.goodwin@aapct.scot.nhs.uk.

Thank you

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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