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Excellent Care

Story from nhs.uk

"Excellent Care"

About: Queen Elizabeth Hospital Birmingham

I visited A&E on a busy Friday night after it was suggested by my optician. Although I had to wait just over two hours to be seen and was told I was not an emergency case, the staff were helpful, caring and concerned. I would like to thank the doctor who correctly diagnosed epischeritis and prescribed antibiotic eye ointment which has really helped. The nurse was also very helpful. Many thanks to everyone.

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Responses

Response from Queen Elizabeth Hospital 8 years ago
Queen Elizabeth Hospital

Submitted on 14/10/2015 at 14:18
Published on nhs.uk on 15/10/2015 at 02:31

Dear Isobel,

Thank you for taking the time to provide feedback on your experience in the A&E department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had such a positive experience and found our staff to be helpful and caring.

Your comments have been shared with the team who cared for you; they really value your feedback. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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