"An e-mail of thanks"

About: Queen's Hospital (Romford)

Dear Sir,

I would like to thank everyone involved in my care recently at Queens. How anyone can claim in the media that this is / has been seen as a failing hospital is quite beyond me, although it is probably the same as in my profession; one bad thing gets highlighted amid the hundreds of good things forgotten about.

I was taken ill at work at Romford Police Station in the afternoon of Wednesday 23rd September. The LAS (K520 I believe) were there within minutes and professionally assessed me before taking me to Queens. After being quickly processed I ended up in Ocean A, diagnosed with an inflammation of the gallbladder. (Gallstones had been diagnosed at Basildon a couple of months ago but as I did not have any associated pain they said they would not operate.)

I was kept in for 2 nights and had an ultrasound but still had pain on the 3rd day so I was sent for an urgent chest x-ray and CT scan late Friday evening, which still showed an infection so I was kept in for a 3rd night on IV drips before being released mid Saturday afternoon. (The only (slight) criticism was that the TTAs were slow - but that could have been because of it being a weekend.)

Everyone connected with my care, from the LAS, ward / cleaning operatives, nursing staff and doctors were very professional and I now have the satisfaction of knowing that in a few weeks time my gallbladder will be removed - at Queens.

I have been back to the ward to drop off some goodies today as I was due back at hospital for my Pre-Op Assessment - very professionally conducted by the Sister.

Many thanks to all your staff in my time of need.

Yours sincerely,

Chris Delchar.

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Response from Queen's Hospital

I’m delighted to hear about your experience at Queen’s Hospital. Thank you for taking the time to comment on your care. It’s wonderful to know that everyone you met treated you well and went out of their way to provide you with the best experience possible.

With regard to the TTA process,we are working closely with our Pharmacy department to review the process which will result in a more efficient service.

Yours sincerely Wendy Matthews Interim Chief Nurse

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