"Can't walk, but told no crutches because..."

About: Kidderminster Hospital

I feel annoyed and slightly cheated by the service I received today.

I fell down my house step and went over my ankle in the process,the pain was a 9/10.I hopped back into the house but when I tried to put any weight on my left foot it felt like a knife was being stabbed into the front area of my ankle,I slept over night with the foot on ice in a elevated position,next day I attempted to walk once again and the pain was still a 9/10,I could balance on my heel for a few seconds but I could not place any weight on the rest of my foot without this shooting pain.

I was wheeled into the patients area after hopping out of the car outside,the nurse seemed annoyed at having to wheel me into the treatment room,after the Xray confirmed no break in bones the nurse advised me to start walking on the foot right away,I told the nurse the pain was unbearable and that surely if I have torn ligaments and tendons it would not be a good idea to start walking on 24hours later? The nurse claimed that because I had rested the foot I might have seized up the area in the foot.

I have spoken to people who work within different hospitals and they seem think that the idea of forcing a patient to walk with said injuries is not recommended.

With the nurse giving me the feeling that I had wasted their time I then asked for some crutches as I knew for earlier attempts that I could not walk one step never mind four un-aided, the nurse told me that the NHS no longer offer crutches to people unless they have broken a bone,so I am now left to lean on friends and family (litrally) I am no Dr but I know when something feels uncomfortable and needs a build up of exercise and I know when you need to rest up the area because you have done something serious in the sense of ligament and tendon damage.

I have researched online and found people still suffering with these issues months later,there seems to a lot of conflicting advice on what to do with this type of injury with sports Drs advising instant walking going back 10 years to now doing a U-Turn and advising rest for the first 72 hours at least.

Annoyed and feel shafted by what feels like the cheapest policy is the best for the NHS regardless If this results in worsening the injury & harming the patients of the UK.

Story from NHS Choices

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Response from Kidderminster Hospital

Thank you for taking the time to feedback to us. I am so sorry to hear of your negative experience, no patient should be made to feel this way. Please contact our Patient Services Department at patientservices.dept@worcsacute.nhs.uk or by phone on 0300 123 1733 if you would like us to look into this matter for you or arrange for you to speak with a senior member of staff.

Kind Regards

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