"All Good"

Today I had a Gastroscopy at Heatherwood. From entering the hospital I was well looked after by staff who were friendly and polite. Though it's not a pleasant experience it went well thanks to the team's professionalism and real desire to make it as easy as possible for me. A special thank you to the Nurse and the Consultant and their team. Though I hope I won't be back soon, if I do I hope I get the same team.

Whilst writing I think it's worth saying that I have had to have a few procedures on the NHS, including, with no exaggeration, almost certainly saving my life in an emergency situation. Almost without exception I have found the staff incredibly professional and talented and keen to treat patients as humans, sensitive to their fears and needs.

Thank you NHS.

Story from NHS Choices

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Response from Heatherwood Hospital

Dear Mr Marriner

Thank you for taking the time to leave your feedback.

I am pleased to hear that the procedure went well and the team were professional. We are lucky to have a great team who try very hard to provide the best patient experience.

They will be delighted to read your comments.

Thanks again for thinking of us

Kind Regards

Claire Marshall

Head of Patient Experience

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