"A and E disgrace, AMU & ambulatory care excellent"

After attending our own Dr and them speaking to a Dr at Tameside, my son was sent down to be admitted through A & E in a lot of pain with suspected liver problem. We were told his admittance would be quick, as a bed had been secured. We arrived at 11. 40 in A&E saw triage who read Dr letter and was told would only be a few minutes. we sat in the waiting area for nearly hrs was not even offered any pain relief. In fact I asked triage if he could take his own which he did at 2pm We finally went into the department at 4pm. After a rather rough examination by a Dr which put my son in tears, as so painful ,offered pain relief.

Bloods taken in another room then sat in a corner with a few other patients in the A&E near the central desk. During this time we heard conversations between staff and phone calls about other patients ( no confidentiality here). At 7 pm after no pain relief came and after asking a nurse again, he took his own pain killers. Its a disgrace. I appreciate this is a busy area, but it so lets the rest of the hospital down. The lady who came down just after 7 from AMU was lovely she apologised, took us and another patient herself up to AMU ambulatory and her care was excellent as was the night staff from AMU who took over. Such a shame the emergency department can't show the same level of understanding and care.