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Very Poor ACU

Story from nhs.uk

"Very Poor ACU"

About: Milton Keynes Hospital

I had an excellent experience in Theatre and in Recovery.

This was then spoiled by having to wait 6 hours for a transfer to ACU. When I arrived in ACU I was put in a bay with 4 empty beds which had presumably been there all the time but had been 'blocked' because of a shortage of staff that appeared to continue throughout the day and in to the evening. Three other patients arrived within the next hour or so. The nurse attending to us was 32 weeks pregnant but was trying valiantly to cope with an increasing work load. However, she appeared to receive little support or practical help from the ward manager.

My frustration was increased by having to wait over 90 minutes to be discharged.

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Responses

Response from Milton Keynes Hospital 8 years ago
Milton Keynes Hospital

Submitted on 14/10/2015 at 15:59
Published on nhs.uk on 15/10/2015 at 02:31

Thank you for taking the time to post your comments. We are very sorry that although your experience of theatres was positive, the rest of your experience at our hospital was unfortunately negative. If you would like to raise your concerns further, could you please contact our Patient Advice and Liaison Service (PALS) on PALS@mkhospital.nhs.uk or call 01908 995954. Thank you.

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