"Efficient, clean and welcoming hospital"

I visited the hospital for my pre admission appointment last week. I was seen on time by the consultant and then given written instructions on how to find the ward for the next appointment (the hospital is a maze and there's no way I would have found the ward otherwise!).

The pre admission was completed by a very nice senior nurse who did not make me feel at all silly by my inability to look at needles when having a blood test!

The whole process took less than an hour. I chose to have my treatment at Addenbrookes because of the specialists available and I am glad I did. My only criticism is that you don't make it obvious that there are special parking rates for those with outpatients appointments or for in patients. I ended up paying over £7 when I did not need to. My Mum also paid over £7 as she came to the appointment with me to look after my daughter. I only found this out when trying to find details about the addenbrookes bus from the park and ride on your website. Perhaps it would be a good idea to place this information on the admissions letters and outpatients letters so that everyone is aware that there is a much cheaper option for parking at the hospital? Had I known it would have saved us over £10.