"Couldn't get through on the phone"

About: Royal Preston Hospital

Waiting to collect an elderly patient who was ready for discharge...

phone cut off five times after a ringing tone for five minutes as there was no clerical support on the relevant ward.

Very poor level of communication with the ward from outside.

Story from NHS Choices

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for telling us of your experience. Please accept my apologies for the distress and frustration caused as a result of the difficulties you encountered in contacting the ward.

It would be really helpful to know which ward you refer to; if you would be happy to do so, can I ask you to please contact me on 01772 522793?

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful