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Outpatients Eye clinic Horsham hospital

Story from nhs.uk

"Outpatients Eye clinic Horsham hospital"

About: East Surrey Hospital

Arrived for appointment, half hour wait for eye drops, then 2 hours later finally seen by the Doctor. waiting room packed standing room only.

Three doctors on duty, spend most of the time walking up and down with no rush to see patients. This is not the first time, its always a poor service.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 05/10/2015 at 11:09
Published on Care Opinion at 12:00

picture of Ian Mackenzie

Dear Anonymous

I'm very sorry to read your comments about the eye clinic at Horsham Hospital. Unfortunately we do get a lot of comments about how busy the clinics are but normally this is followed by how well patients' feel they are treated there. Given that I'm sorry that you felt you received a poor service and would like to look into it further.

If you could e-mail me at ian.mackenzie@sash.nhs.uk I will ask someone to look into what happened on the day you attended.

regards

Ian

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