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Shocking

Story from nhs.uk

"Shocking"

About: King's Mill Hospital

This hospital is shocking!

Every single appointment that's has been made has been changed for 3 weeks later the day before appointment! 3rd time now out of 3

I tried to contact the hospital by mobile 16 phones calls later in a que then cuts you off ..to find out later that's what it does if your on a mobile and not a landline

The second time I tried to contact for results it took 22 phone calls to get through to the right department! no wonder the cancellation rate is high because nobody can get through to change or cancel appointments

If I ever get my results from this place it will be the last time I ever use this hospital......

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Responses

Response from King's Mill Hospital 8 years ago
King's Mill Hospital

Submitted on 22/10/2015 at 20:28
Published on nhs.uk on 24/10/2015 at 02:31

Dear reviewer,

We are very sorry to hear about your experience at Sherwood Forest Hospitals.

Your experience in dealing with our telephone system does not reflect the high level of customer service we expect our patients and visitors to receive here at Sherwood Forest Hospitals.

If you would like us to investigate your concerns further please contact our Patient Experience Team at PET@sfh-tr.nhs.uk.

Kind regards,

Communications Team, Sherwood Forest Hospitals.

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