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Kick me when I'm down!

Story from nhs.uk

"Kick me when I'm down!"

About: The Tunbridge Wells Hospital

Let me start with some staff are amazing.

But unfortunately I have had numerous health problems last 15 months and I feel some staff don't care what is happening, what their actions or inactions and the effect they have had on you.

Today I am left in tears with the frustration and trying to cope.

I am so upset but what do I do? Complain and get treated worse next time?

This is not about just one department either.

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Responses

Response from The Tunbridge Wells Hospital 8 years ago
The Tunbridge Wells Hospital

Submitted on 13/10/2015 at 15:47
Published on nhs.uk on 14/10/2015 at 02:31

Thank you for posting a review regarding your experiences at our hospital. We were sorry to read that you have been upset by the actions and attitudes of our staff which is unacceptable. We would urge you to get in touch with the PALS (Patient Advice and Liaison Service)office on 01892 632953 or at mtw-tr.palsoffice@nhs.net so that we can investigate your concerns and help you further. With kind regards, the PALS team

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