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cannot be faulted

Story from nhs.uk

"cannot be faulted"

About: Newton Abbot Community Hospital

Appointment for u\s guided injection. The hospital is clean and welcoming, a member of reception took me to the correct department, a very friendly welcome. My appointment was on time and everything explained to me before the scan was started, I didn't need the injection and this was explained and shown to me on the scan in terms that I could understand, the staff were very friendly and professional. In future I would like any treatment I have to be at Newton Abbot hospital, any hospital visit can be stressful but the staff at Newton seem to go out of their way to make this easier. Huge credit to you all.

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Responses

Response from Peter Brain, Volunteer, Healthwatch Devon 8 years ago
Peter Brain
Volunteer,
Healthwatch Devon

Submitted on 07/10/2015 at 15:45
Published on Care Opinion at 16:53

Dear 'tracey brooks'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding to this reassuring experience with this positive comment.

At Healthwatch we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss this or any health or social care issue with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain
Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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Response from Newton Abbot Hospital 8 years ago
Newton Abbot Hospital

Submitted on 12/10/2015 at 11:15
Published on nhs.uk on 13/10/2015 at 02:31

Dear Tracey Brooks

Thank you for taking the time to provide your feedback regarding your appointment at Newton Abbot Community Hospital, to NHS Choices. I am very pleased to hear that your experience was such a positive one and that the staff achieved the high standards of care which they strive for. Staff really appreciate hearing about when things have gone well, therefore I will forward your feedback to the Matron of Newton Abbot Community Hospital for her to share with the teams.

If there is anything else that I can help you with, please don’t hesitate to contact me using the details below.

Yours sincerely

Emma Davies

Quality and Experience Officer

Torbay and South Devon NHS Foundation Trust

Bayhouse | Nicholson Road | Torquay | TQ2 7TD 01803 217397 feedback.t-sd@nhs.net

Website: http://www.torbayandsouthdevon.nhs.uk/

FREEPOST (FB)

RRLE-KHTU-ZGEU

Torbay and South Devon

NHS Foundation Trust

Nicholson Road

Torquay TQ2 7TD

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