"4 Hours of waiting around..."

About: Bishop Auckland Hospital

After being seen by a consultant who had no idea about my history, my hearing aid fell to bits while still in the hospital so I asked them if they could fix it and they said they couldn't, I went back a few hours later only to find it still hadn't been done. It takes less then a minute to do, So I went back in about 10 minutes later and it still wasn't ready so waited a further 10 minutes in the hospital before it was finally done. I missed picking my son up and had to walk around for hours not being able to hear a thing, very disappointed in my care today as I usually have no problem with the staff or hospital.

Story from NHS Choices

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to Bishop Auckland Hospital and in particular the ENT department.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Head of Service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful