About: Ninewells Hospital

(as the patient),

My appointment with the physio department was canceled in July due to the consultant being unwell. The new appointment came for a date in September which was fine at the time and due to another appointment coming in on the same date I tried to rearrange my physio appointment. I rang up the number given on the appointment sheet and the agent was happy to change it to today at 9 am. when I arrived today at 9 am I was told it was yesterday at 9 am but I had it written down on the appointment slip. After a little while someone came to me to offer an appointment for tomorrow which was unsuitable which I was disgusted with after making my way all the way to the hospital to be told this.

What could be improved? Willingness to accommodate my appointment.

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Response from Alison Moss, Feedback Manager, NHS Tayside

Thank you for alerting us to your experience, we too are disappointed that we were unable to arrange for another Physiotherapist to see you when you attended the department and apologise for the inconvenience this has undoubtedly caused you. Please be assured that we will share your experience with our team to ensure a similar situation does not arise in future.

To enable us to respond to your specific needs, I would be grateful if you could contact Alison Moss, Complaints and Feedback Team Lead on 0800 027 5507 or feedback.tayside@nhs.net

Karen Anderson

Head of Allied Health Professions

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