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My thanks to the doctor and staff in...

Story from nhs.uk

"My thanks to the doctor and staff in..."

About: Good Hope Hospital

I attanded Good Hope on 23rd and 28.09.2015, My thanks to the doctor and their staff who attended me, from the moment I arrived in the unit the staff were friendly and efficient. I suffer with agoraphobia and the proffesionalism of all the staff made my my day less frightenning. Thanks to them all for the life style improvement they have given me.

Questoion 4 below, which dept.........colonoscopy

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 21/10/2015 at 14:35
Published on Care Opinion at 15:51

Dear Lesley Preston

Thank you for your feedback following your visits to Good Hope Hospital. I am so pleased to learn that you found all of the staff were friendly and efficient and that your experience was positive.

I will ensure that your comments are forwarded to Sister Tallon Ward Manager for Endoscopy and to Beverley Baker Matron who will be thrilled to communicate your feedback to the Endoscopy team who I know work very hard to provide a positive patient experience.

I hope this is acceptable and thank you again for your providing your comments, patient feedback is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Good Hope Hospital 8 years ago
Good Hope Hospital

Submitted on 21/10/2015 at 16:55
Published on nhs.uk on 24/10/2015 at 02:32

Dear Lesley Preston

Thank you for your feedback following your visits to Good Hope Hospital. I am so pleased to learn that you found all of the staff were friendly and efficient and that your experience was positive.

I will ensure that your comments are forwarded to Sister Tallon Ward Manager for Endoscopy and to Beverley Baker Matron who will be thrilled to communicate your feedback to the Endoscopy team who I know work very hard to provide a positive patient experience.

I hope this is acceptable and thank you again for your providing your comments, patient feedback is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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