"Cannot Get Through on the Phone"

Absolutely hopeless. My father-in-law passed through A&E to being admitted, and all I wanted to do was call the hospital for some information. Several times I was cut straight off, sometimes I got through some auto options before the call was dropped. On one occasion I spoke to a real person who abruptly just tried putting me through to somewhere else without warning me.... only for me to be cut off again.

I'm sure somebody is paid a very high salary to be responsible for the level of service provided to patients and visitors.....