"Many of the nurses are very helpful ..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted via NHS Choices (as ),
What I liked
Many of the nurses are very helpful and friendly, particularly Annette in the Clinical Investigations Unit who went out of her way to help.
What could be improved
Almost everything on the admin side of things. Referrals are often lost/forgotten about, appointments were only made if I called several times to chase them up. Noone would accept responsibility for any of these mistakes and actually try to fix them. Furthermore I often feel that consultants trivialise issues, and they seem to just want to have seen you and not to actually get things done quickly- it appears that people are too concerned with meeting targets for appointment waiting lists etc. and less with sorting something out in less than 3 hospital visits!
I've been in and out of hospital for 8 years now with various problems and still failing to get a diagnosis. Maybe if things were at least more efficient on the admin side, I might have gotten somewhere by now!!