"Was a few particular nurses.The ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

Was a few particular nurses.The doctor that saved my life and every1 that looked after me on ICU for the 3 weeks I was there.

What could be improved

Sending me an abulance when my bowel perforated rather than telling me it wasnt serious enough!! Communication between consultants, if they had actually done somthing on numerous outpaitent appointments rather than been botherd they were running an hour late, what happend to me would have been picked up on mths b4 and I wouldnt have had to go thru what I have and is now still after 3 mths recovering.

I was told what I got as a result of my surgery can be reversed in 3 mths I'm still waiting to see any surgen that is capable of reversing this and it seams u have to shout n go mad at ppl to get anything if anything out of any1 regarding putting me back togther, mths of waiting is not aceptable I want to be normal again. Is it 2 much to ask?

Anything else?

Think ive just explained all I needed 2 above. All I can say is the 3 weeks when I was on the ward it was on was awful. I had to wait hours to get a nurse to change my dressing. I was shouted at by nurses when I asked to have my antibiotics at 10 rather than half 1 in the morning. I had to wait ages for an actimel out of the fridge and ask several nurses to go and get it then they walked out the door and were gone. I sat for hours ringing my buzzer for pain killers I was in tears before they got it......oh I could go on.

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Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. Your comments have been passed onto the Directors responsible for these areas. We are sorry to hear that your experience at Royal Lancaster Infirmary was not a positive one.

We would welcome the opportunity to discuss this further with you. If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

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