"Pre-Assessment for Knee Replacement at Ashford"

I was told to expect 2 to 4 hours for "education" and Assessment. Arrived on time at 12.30 and "Education" was ok. After that went to Assessment at the Tennyson Suite. First action was to have an ECG on floor 2 - as was everyone else's. Trouble was that ECG was closed for the day and I, and everyone else, ended up waiting for a couple of hours for what we do next. A "nurse" from the Tennyson suite turned up to see what the problem was and then proceeded to run the ECG process so that we could all proceed on to the Assessment. Excellent professional, but why did they have to do what was clearly not their specialism? Apparently the ECG staff were all at a Training day.

It seems that the very competent medical staff you have are totally let down by your failure to manage inter-departmental arrangements. I encountered a similar problem a year ago with the x-Ray department at Chertsey.

Does anyone at St. Peters coordinate departmental inter-dependence? Seems a pretty fundamental management requirement for any organisation.