"Unsatisfactory Cataract Surgery outcome"

About: Torbay Hospital

I had Cataract surgery on 15th June 2015 and have been left with worse vision than I started with.Some aspects have been improved but overall I have been left with an outcome that has left me with the following characteristics :-dark shadow -blurred vision -a feeling of debris in the eye and consequent discomfort -loss of balance.

I am very sorry about this outcome as I am a keen supporter of the NHS and felt aggreived at being told that you would not see me again other than another referral from my GP.

My final point is that I saw I saw 5 different doctors as well as the Nursing staff all were excellent with one exception who will remain anonymous at by email.

I remain a supporter of the NHS .

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Response from Torbay Hospital

Thank you for taking the time to comment.

It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences.

If you would like the opportunity to discuss your experience with us and are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

Kind regards South Devon Healthcare NHS Foundation Trust.

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