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"Made to feel very at ease"

About: Queen's Hospital, Burton Upon Trent / Ophthalmology

(as a parent/guardian),

Just wanted to thank Mr Bates & Mr Harvey for their perfectly pitched approach to their thorough assessment of my son (5 yrs old). He was made to feel very at ease (as was I his dad) in what was clearly a busy clinic. Thank you!


Response from Pals Team, Communications, Burton Hospitals NHS Foundation Trust


Thank you for posting your review and you for such lovely feedback. We appreciate coming into hospital can be a difficult and daunting experience for children, and we are very pleased to hear that our colleagues helped your son feel at ease. We will pass on your message of thanks to the team.

Kind regards

PALS team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful