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telephone

Story from nhs.uk

"telephone"

About: Horton General Hospital

no one answers the phones...you ring 01295 275500 which is the Horton only to hear the phone ring constantly.. after about 5 mins its gets answered and then you get asked which hospital do you need...then they ask you what dept do you need,, they put you through and still no one answers...its crazy,,, i have been on phone for 15 mins and still no one answers...

i have not visited the hospital because i was hoping telephone call would be quicker...im after blood test result...

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Responses

Response from Horton General Hospital 8 years ago
Horton General Hospital

Submitted on 30/09/2015 at 09:14
Published on nhs.uk on 01/10/2015 at 02:32

Thank you for your comments regarding your recent experience with the Horton General Hospital telephone line.

We are very sorry that your treatment was not at the high standard that we expect.

We would like the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Team on 01865 227128 or at complaints@ouh.nhs.uk and we will be happy to discuss the complaint process with you.

Kind regards.

Complaints Team

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